Monday-Saturday deliveries start after 7AM.
Sunday deliveries start after 8AM.
- Before hours delivery: $200
Pick-ups end at 1AM unless after hours fee is scheduled
2 hour time frame is required unless additional fees are paid in advance.
- Exact delivery time: $100
- Exact pick-up time: $100
- After 1AM after hours pick-up: $200
- Next morning pick-up: $150
- Next morning pick-up is anytime before 12PM noon
- Evening before delivery: $150
- Evening before is anytime after 5PM
If drivers arrive to the event during the requested timeframe written in the contract, and are unable to obtain Platinum Prop House Inc's property, client must pay an additional $300 fee for next day pick up.
If the Set-Up/Labor Fee is paid for, and drivers are not able to access venue/freight elevator upon delivery, then the Set-Up/Labor Fee will not be refunded.
Platinum Prop House Inc. Responsibility
Platinum Prop House Inc. will continue to strive and provide great customer service and to be on time to each and every event. Platinum Prop House Inc. will provide quality prop rentals in the best conditions. We try to have the best quality Props available, but due to wear and tear over time, it is recommended to see the props in person before making a payment.
Customer will provide access to the venue for two hours before the event start time and two hours for pick up after the conclusion of the event to allow Platinum Prop House Inc. to set up and to remove prop rentals and decorations. Access must include vehicle parking near the venue entrance.
An additional $100 fee will be applied to your order if you need our drivers to arrive at an exact time.
Any event that is canceled or rescheduled including unseen weather conditions, unexpected deaths or prop substitutes will be charged a $50 restocking fee to all existing orders.
Customer will provide adequate electrical power to meet the needs for any prop rentals or equipment.
Customer will pay for refunded props, If props are rented the following day and drivers can not access location to obtain props.
Prop Rentals & Decorations
All props, furniture, and decorations Platinum Prop House Inc. provides are daily rentals for the agreed-upon time, and Platinum Prop House Inc. will remove them at the conclusion of the event unless agreed otherwise.
Changes to Order
STORE CREDIT. NO REFUNDS AFTER ORDER.
Same day cancellations or rescheduling are not subject to store credit or refunds. A 50% fee of the total order will be charged for rescheduling plus $50 restocking fee on the day of your event.
Customer is obligated for the first 24 hours to change orders. After the first 24 hours, changes are not allowed.
Customer may add items to the order, subject to the same terms. Customer acknowledges that any changes to order after the first 24 hours are subject to store credit and charged a $50 restocking fee. Store credit will be held on file for 1 full calendar year from when the original order was placed.
Please ensure that all gates, doorways and any other entry points are wide enough for our team to enter through safely to avoid damages to our props and/or property. All prop dimensions are listed on our website under the prop description. We are not liable for any damages, niches, and/or scratches to property if the entryway is not wide enough for access.
Customer is responsible for the safety and reliability of the event venue and its furnishings. Customer is also responsible for any injury, loss, or damage to Platinum Prop House Inc. employees or equipment resulting from the conduct of event attendees and of staff not employed by Platinum Prop House Inc.
Payments & Security Deposit
100% of the prop rental amount is required to secure your event date unless agreed otherwise. If the customer cancels the order more than 24 hours after confirmation, Platinum Prop House Inc. will retain the deposit & customer is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.
Credit card authorization form must be filled out for each event for security purposes for any damaged or loss prop rentals.
Damage and Loss
- Damage caused by Wind / Water / Extreme heat or cold
- Damage from moving props that are to remain stationary